FAQs

Frequently Asked Questions (FAQs)

1. Are Matthew Glow products safe for all skin types?

✅ Yes! All our products are made with skin-friendly and dermatologically tested ingredients, suitable for most skin types. For sensitive skin, we recommend a patch test before full use.

2. Do your products really help with tanning and dullness?

Absolutely 🌸 Our formulations are enriched with natural extracts, brightening actives, and exfoliants that target tanning, dullness, and uneven tone, giving you a natural glow.

3. Can I use Coffee Aroma Scrub on my face?

Yes, the scrub is gentle enough for face and body, but avoid harsh rubbing on sensitive areas.

4. How often should I use the scrub?

We recommend 2–3 times per week for best results.

5. Are Matthew Glow products cruelty-free?

✨ 100%! We do not test on animals. Our mission is to create ethical and responsible skincare.

6. Do you ship nationwide?

Yes 🚚 We deliver all across Pakistan. Standard delivery time is 3–5 working days.

7. What payment methods do you accept?

We accept Cash on Delivery (COD) and major online payment methods.

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS/Email to follow your package.

9. What if I receive a damaged or wrong product?

No worries! 🙌 Contact us within 48 hours of delivery, and our support team will arrange a replacement.

10. How do I contact customer support quickly?

You can reach us via Email, Phone, or WhatsApp – we usually reply within 24 hours.